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I'm having trouble accessing a file that was shared with me, any ideas?

New member | Level 2

Someone has shared a file with me but when I try to access, I get a message that it's too large - so I try to download and then I get a message saying connection has been lost, file is too large for my space, etc. How do I look at the file? There is no other folder for me to choose to download or how do I find another location? Help, please!

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Re: files

Dropboxer
Hey there @pete3744,
 
First, I’d like to ask you to clarify how the file was shared with you, was this via a shared link or was it a shared folder? Would you mind sharing a screenshot (excluding any personal info) of the error message you’re seeing so that I can have a better understanding of the situation.
 
Also, can you let me know where you are trying to open/download the file, such as a mobile device, computer (via the desktop app) or the website? Since you mentioned an error about being out of space, can you please check your Plans page to check the space available in your Dropbox account and also the space on the device you are trying to download to.
 
Let me know what you find - Thanks!
 
 
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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I'm having trouble accessing a file that was shared with me, any ideas?
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