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I'm having trouble uploading Excel files to my Dropbox account

HHR
Explorer | Level 3

Hi all, I have an issue whicgh i'm hoping someone will recognise. I cannot load excel files up to dropbox. It allows me to load a folder containg a single excel file within but not the file on its own. I suspect this is not a dropbox problem but something else as I cant load excel files to attach to an email either. This is a recent problem and wasnt an issue a month ago. I dont know what could have changed to effect this .

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7 Replies

Re: I'm having trouble uploading Excel files to my Dropbox account

Dropboxer

Hi there @HHR,

At first, could you please clarify if you're trying to upload these Excel files through the website, the desktop app, or the mobile app? 

Are you also getting any error messages when you try to add them? Any screenshots (without any personal info) would be very helpful. 

Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I'm having trouble uploading Excel files to my Dropbox account

HHR
Explorer | Level 3

I am using the laptop signed in web version but that may not be the issue as i cantvattach excel files to emails either. I dont get an error message just the wait symbol that carries on for ages

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Re: I'm having trouble uploading Excel files to my Dropbox account

HHR
Explorer | Level 3

I can load the file if its contained within a folder

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Re: I'm having trouble uploading Excel files to my Dropbox account

Dropboxer

Thanks for getting back to me, @HHR.

Hmm. thinking face Out of curiosity, could you please try uploading an Excel file with the following suggestions and see if you notice a difference?

  • Switch to another browser.
  • Navigate through an incognito/private browser mode. 
  • Upload a file after clearing the cache. 
  • Ensure that you're not running any third party browser extensions while adding the file. 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I'm having trouble uploading Excel files to my Dropbox account

HHR
Explorer | Level 3

how do i navigate to a private browsing mode

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Re: I'm having trouble uploading Excel files to my Dropbox account

HHR
Explorer | Level 3

apart from the private browsing mode I tried what you suggested and got the same result

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Re: I'm having trouble uploading Excel files to my Dropbox account

Dropboxer

Depending on the browser you are using, you can find more info on how to go to a private browser below:

Let me know what you find, @HHR!

[EDIT]

If you're still having trouble even after this, I'd be more than happy to send you a ticket to the email address associated with your Community profile so that we can further investigate. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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I'm having trouble uploading Excel files to my Dropbox account
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