Announcements
Known issues updated. Learn more

default

no

Highlighted

I'm having trouble with finding and retrieving a file

New member | Level 2

Hi, I need help. Not sure if I deleted my file. I tried to create a folder and used the same name but I tried to open then and don't see anything. I want to download the file. Tried to call support but I couldn't find a phone number. Thxw
Djsailaway

Tags (1)
1 Reply

Re: Help retrieving a file

Dropboxer
Hey there (@djsailaway), it would be worth noting that phone support is currently offered to our Advanced & Enterprise Business admins through their admin console, though you could review your support options here if you’ve subscribed on a different plan. 
 
From there, kindly bear in mind that there is a 30-day window (or 120 days on a Business plan) when it comes to restorations & (in most cases) you can restore missing content on your account from your Deleted Files page, where you can monitor any file additions/ deletions/ edits in shared folders. If you’d like more information about file restorations, please have a look at the article linked on the first page of this resource. Can you let me know what you can see there? 
 
Once you get a chance to have a look at my pointers, please do let me know of your findings & I’ll do my best to check back with you on this discussion. Thanks for taking a bit of your time to keep me updated in a bit more detail on the matter! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I'm having trouble with finding and retrieving a file
210 Views
1 Reply
0 Likes
Who's talking
Top contributors to this post