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I'm unable to edit my excel files.

New member | Level 2

Hi There,

We have a team project we're working on. I've created a folder with the excel & word docs inside and shared the link with the other members. They can access & open the files but they cant seem to edit the files? How do i give them access to edit the files?

Also, I edited & added a word file to the shared folder this morning on my home PC using the dropbox shortcut in my file explorer, but when I logged in to my dropbox onsite & online the file wasnt there? Does this mean I need to sync the folder with my PC somehow? Should I only add files to the folder whilst logged in online? or is there another reason?

Thanks & lookforward to your response


1 Reply

Re: I'm unable to edit my excel files.

Hey Sean (@Seano), thanks for checking in with us!
How do i give them access to edit the files?
For starters, if you’d like your colleague(s) or friends to make changes that would also sync down to your account, you’ll have to share a folder dividers with “Can Edit” rights, since your colleagues can only view & download the contents displayed in the shared link  🔗 at the moment.

when I logged in to my dropbox onsite & online the file wasnt there? Does this mean I need to sync the folder with my PC somehow?
Exactly Sean, as your folderstructure within the Dropbox folder should be reflected on your account online (computer▶️🕸️) however- based on your description- it looks like you’re currently facing a syncing issue. For that reason, I’d recommend re-installing our app using the Offline installer that should eliminate similar discrepancies (& you can reference the steps outlined below to get going with that): 
More information
  • Stop Dropbox (If needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox".
  • Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel" (Windows 7), or type Control Panel at the Start screen or start menu, and click on it (Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall".
  • When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.  
You may give my suggestion a go whenever you find some spare time & please do let me know how you get on with my advice on our discussion here!


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I'm unable to edit my excel files.
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