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I need help with restoring a shared folder. Any ideas?

New member | Level 2

A person who had a shared file with us has created problems within the file. I need to revert back to an older version. I cannot find the version history. It is not where it used to be. I've tried different browsers to be sure I'm not missing it somewhere, but again, cannot find it.

4 Replies

Re: Version History

Super User II

Refer to the following help article:

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Re: Version History

New member | Level 2

Thanks for that link. That's what I should be able to do, but version history does not appear in the right sidebar. I've also tried right clicking on the ellipsis but version history is not in those choices, either.

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Re: Version History

New member | Level 2

I have found it finally, thank you. I was attempting to revert a file folder, not a file, so that was my issue. I really need to revert the whole file to a previous date, but not sure I can do that.

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Re: Version History

Super User II

Dropbox can rollback folders for you BUT you'll need an event log to do so - they cannot do it to just a date or time of your asking. www.dropbox.com/events

Then log a ticket with the info.

www.dropbox.com/support to do so and http://dropbox.zendesk.com. Just a heads up that as its Easter replies may take a day or two longer due to public holidays.


 


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I need help with restoring a shared folder. Any ideas?
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