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IE 11 not alowing download

Explorer | Level 3

IE 11 will not aloow the download of Drobox files, when you click the download button - you can see a faint popup to allow you to move on but then nothing.

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7 Replies

Re: IE 11 not alowing download

Dropboxer
Hey @Lockedout, that's some great feedback; thanks for highlighting!
 
I'm wondering if you can complete the action as expected on a different browser or through an incognito window, as there could be a missing update that’s causing you this issue. Kindly bear in mind that dropbox.com works best on the two most recent versions of:
 
More information
In other words, you should check back on the relevant documentation & verify that all latest updates have been installed correctly. 
 
I hope that this is helpful to you & please do let me know here in case you have more questions or you need further assistance in any way & I’ll check back with you asap. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: IE 11 not alowing download

Explorer | Level 3

Yes, Goole Chrome works fine.......

I have unloaded and reloaded IE-11 in windows 10, closed the popup blocker, changed the secuity permissions, closed/disavled add on's.............

No luck yet,

Thanks.!

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Re: IE 11 not alowing download

Dropboxer
Thanks for your swift message & detailed report @Lockedout; I appreciate the time you’ve devoted in resolving this discrepancy. Kindly note that I’ve forwarded your findings to our higher-level technicians & it seems that there’s currently an issue preventing our users from completing certain actions on our website that’s specific to Internet Explorer. Our specialized technicians are aware of it & are working to resolve it asap. 
 
I’ll make sure to circle back to you here once I have an update; thanks for bearing with us in the meantime!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: IE 11 not alowing download

New member | Level 2

Hey Jane,

It is now July 9th, and I just started having this problem in the past few days on my two Windows 10 computers (one a Dell laptop, one a Dell tower). I can't download any files (there is no download link showing) and I can't log off (there is just a blank, unlinked circle where the "account" link is supposed to be. Works fine with Chrome, but I dislike the bookmark process with chrome and the creepy user interface with Edge. My laptop has IE11 version 11.829.17134.0, update version 11.0.130 (KB4503259).  IE11 security is set to "medium high." I've been using dropbox for several years with IE11 and Win10 with no problems.  Can't see any evidence of a recent Windows 10 update.  Why hasn't this been fixed in the past two months?

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Re: IE 11 not alowing download

Dropboxer
Hey @willhargr, thanks for the nudge here! Kindly note that the discrepancy discussed here was resolved some eight hours after the OP reached out to us. 
 
Just so as to focus on what this looks like on your end, can you let me know whether this persists in a private browsing mode for you/without any extensions running &/or when you clear your browser’s cache? 
 
Please let me know in your next message how you get on with my advice if possible & we’ll take it from there. Thanks again Will! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: IE 11 not alowing download

Explorer | Level 3

Still having the same problem here. Tried to download file on Internet explorer but it would not work. Still works in Chrome ....... but i do not want to change my windows 10 machine to have Chrome as default browser nore do i like the way files download in Chrome.....

DROPBOX... PLEASE.!! fix your issue with Internet Explorer.

 

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Re: IE 11 not alowing download

Dropboxer
Sorry to hear that @Lockedout; as you’re still facing this issue, I’ve made sure to reach out to you directly on my end, since I could see that your previous support request has now closed on our system. Once you get back in touch with me on our email correspondence, I’ll analyse your account specifics & put that to the attention of a team specialist if needed. 
 
Whenever you have some spare time, please have a look at your inbox for my email & I’ll make sure to promptly follow-up with you asap. Thanks for posting us on the Community on this inquiry!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
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