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If I upgrade, can Dropbox restore photos that weren't saved?

Explorer | Level 3

I damaged my phone and i never got round to upgrading my dropbox after it was full. With my new phone (same mobile no.) if I cupgrade my dropbox will it then retrieve not only the saved photos but the photos that weren't saved. I'm hoping dropbox has retained the files and when you upgrade it automatically retrieves saves and stores file back to the date it became full. 

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Re: If I upgrade, can Dropbox restore photos that weren't saved?


Hi there @Fio, I'm sorry to hear about this!

If those files were not uploaded to Dropbox, then I'm afraid that Dropbox would have no record of them and so we wouldn't be able to assist with retrieving those files.

Dropbox can only keep record of files that are uploaded to your account, along with the version history your plan offers.

I'm very sorry to say that there isn't anything that I can suggest here to retrieve those files, either with Dropbox or by any other method.

There might be some other users here who could make some suggestions so your thread will remain open in the meantime for their input.

Please don't hesitate to get back to me if you have any other questions!

Community Moderator @ Dropbox

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If I upgrade, can Dropbox restore photos that weren't saved?
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