Images uploaded from computer to Paper docs become unable to preview a few seconds later

[pvitiello]

Hey there, I'm having an issue when uploading images from disk to a Paper: they break in a few seconds after I've uploaded them (see screenshot). Could you please advice? Cheers!

 

[mobizzle]

Been happening with to me (as well) since yesterday. Some images stay while others become broken. Doesn't matter if it's a jpeg or png.  Please help 

[Yuesong X.]

same here happened here... please help.

[RichardDBX]

Hi all, 

Thanks for raising this problem. Dropbox Paper engineers are aware of the problem and are working on a solution.

Please note that your images should be safe, and we expect them to be restored as soon as this problem is fixed.

Sorr for any inconvenience this has caused. We'll be updating our Twitter account @DropboxSupport with updates from our status page if you'd like to follow along.

Thanks,

Richard

[juhui0419]

Yes, I encouter exactaly the same issue. Good to know Paper engineers are working on it. 

[RichardDBX · Accepted solution]

Hi all,

Thanks for your patience. The issues with Dropbox Paper images have now been resolved.

If you continue to notice any unusual behavior, please let us know!

Thanks,

Richard

[vaibhav2614]

Hello,

I am seeing the same issue on a dropbox paper document I've created.

I have a document with lots of images, and about half the images that say "User-uploaded-image" instead of showing the actual image.

Here's what the image looks like

How do I restore my original images?

Thanks,

Vaibhav

[rsull]

This is still an issue for me. I receive the "user-uploaded image: image.png" message intermittently. Then they come back, but this is not good when using Paper for presentations in my classes, even if the images come back later. It happens for images pasted from the web via links and images uploaded from my own computer.

unlike the OP, my messages just say genericaly "image.png." It doesn't say the actual filename of the image.

[KosK]

Hey!

I have the same issue today with my docs - are you aware of any issues from your side?

[Walter]

Hey there @KosK - Welcome to our Community!

Thanks for letting us know about this. Can you please let me know if this is persistent on other browsers as well? Have you tried clearing your browser's cache or an incognito window as a first step to see if this is a browser specific problem?

If you still get this error, send us a screenshot of it and we'll take it from there. 

Thanks in advance!