Do you have an idea for Dropbox Paper? Share it with us here!



Just want to resync everything, this option doesn't exist anywhere

New member | Level 2

Hello, so in  my new job I stumbled upon the nightmare called Dropbox. After installing/deleting/re-installing multiple times it still isn't working properly. Problem is that the desktop app thinks everything is synced but the directories in  my comp are completely empty. Simple solution would be a button in the settings with "resync everything" but somehow the developers didnt think of it. So... besides re-installing (which I did several times) and unlinking and re-linking my account (which I also did several times), what other options I have to FORCE the desktop app to re-sync all my files from the cloud to my computer? Thx in advance. O, and before asking, the app thinks that everything is ok, no sync error messages, no red x'ses, nothing.


Tags (1)
1 Reply

Re: Just want to resync everything, this option doesn't exist anywhere


Hi @damo999. I'm sorry to hear you're having issues with our desktop app; let's have a look into this.

Just to make sure we're on the right track, could you send me two screenshots?

One of the desktop app's exact status as shown in your computer's system tray/menu bar and one from the files/folders within your Dropbox Folder (merely to check their syncing icons). 

Also, as you mentioned that you already re-installed the app on the affected machine, did you, by any chance give a clean, advanced re-install a go? This might do the trick for you. 

Another thing to note here is that this could be due to an incompatible character within a files/folder's name. For more info see here:

I'll be waiting for your response David!


Community Moderator @ Dropbox

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Just want to resync everything, this option doesn't exist anywhere
1 Reply
Dropbox Design Research
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post