Do you have an idea for Dropbox Paper? Share it with us here!




Keynote will not upload onto Dropbox Online?

Explorer | Level 3

It keeps saying error and will not upload my keynote document - this has never happened before. I even tried putting it into a folder and then zip-ing it and it is still being refunded? 

Also - while I am here - despite upgrading to Premier, only to ensure that Dropbox does not store all the files on my mac and take up all my space, it is still doing it. Why is this? Despite saying only store online and not on desktop.

Thank you.

1 Reply

Re: Keynote will not upload onto Dropbox Online?

Hey there (@GridArt), sorry to hear about the issue you’re currently facing; I’m here to help you on that as much as I can & I hope my message finds you well today! 
Initially, I’d appreciate it if you could include a step-by-step description of what led you to this error, as well as a screenshot of the last screen you’re seeing when you’re facing this discrepancy (omitting personal info) uploading your Keynote files, so as to better determine what's happening.
From there, it’s my understanding that you’ve now upgraded to our Professional plan & you’re concerned because of the space your files take up locally on your Mac, is that right? 
In order to determine whether your online-only files do take up your hard disk space, please let me know of what you’re seeing in the Get Info” window of the content that seems to be troubling you in your next message here, so as to further advise.
Once I have this info, I’ll try to address your initial inquiry in a bit more depth. Thanks in advance for the time you’re devoting on the matter & I’ll be awaiting your next message on this discussion. Wishing you a wonderful week ahead! 


Community Moderator @ Dropbox


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Keynote will not upload onto Dropbox Online?
1 Reply
Solved! : See solution
Dropbox Design Research
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post