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Local folder deleted after tried to setup dropbox

Explorer | Level 3

Hi there

I have been using dropbox before and had some kind of small subfolder linked to my new account.

I tried to setup dropbox but used credentials of my old account and it immediately went and deleted one of my main folders where i have all my 2019 personal pics and documents.

Is this a selective synch problem? How can it be undone once I had not set Time Machine on my Macbook Pro?

Cheers

Steven

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5 Replies

Re: Local folder deleted after tried to setup dropbox

Dropboxer
Hey @stkounis, welcome to the Community!
 
From what I gather from your description, it looks like you had an existing Dropbox folder that was no longer syncing & upon re-linking, your files were deleted in error. Could you clarify the following for me just to make sure we’re on the same page?
 
  • Can you include a step-by-step description of your selections as you were following the setup flow? 
  • Did the deletion affect locally stored files or files that were stored on your account online? 
  • What if you search for the missing folder on your account online
  • Do you have two Dropbox accounts? 
Once you get back in touch with me with this info, I'll make sure to advise you on your options moving forward. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Local folder deleted after tried to setup dropbox

Explorer | Level 3

Many thanks Jane

I had always had Dropbox App installed on my mac..i had just stopped syncing it due to the free account I stopped using.

I decided to open the app as I was considering to start using cloud storage again. I was not asked to sync or did not see any message stating the sync was starting. All of a sudden the folder I had all my 2019 pics had dissappeared, and a new folder called Dropbox appeared.

Since day one I bought my first Mac in 2007 I have migrated all App data to the next laptop computers automatically thus all settings including Dropbox have been the same.

It is really a big flaw in the system as this was not my mistake, and now it seems i have lost all my personal memories of the last year.

Please respond ASAP.

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Re: Local folder deleted after tried to setup dropbox

Explorer | Level 3

Any solution guys?????

Please respond ASAP

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Re: Local folder deleted after tried to setup dropbox

Explorer | Level 3

To answer your questions

  • Did the deletion affect locally stored files or files that were stored on your account online?  Locally stored files were deleted.
  • What if you search for the missing folder on your account online? Nothing there as the online file were alot older files.
  • Do you have two Dropbox accounts? No, but as a was signing in with gmail i thought that maybe i did indeed have two accounts and things got messed up. I only have one account in the end, which was a really older version.
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Re: Local folder deleted after tried to setup dropbox

Dropboxer
Thanks for the additional details @stkounis!
 
From what I gather from your description, it looks like the first folder wasn’t syncing, however I’d like to have a closer look on the info we have on file on our tools to further advise from this point on. I’ve just sent you a brief message on the email address connected to your Community profile. 
 
Please have a look at your inbox at your earliest convenience & we’ll take it from there. Thanks again!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Local folder deleted after tried to setup dropbox
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