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Losing the end of files

New member | Level 2

I have noticed that when I upload mp3 files at 192 kbps into DropBox that the file gets shortened. The longer the file, the more it gets shortened. I do not have this problem when uploading mp3's at 128kbps and below. We are talking about 1 second per 10 minutes of audio. The files aren't time compressed. When others open the file, the end is cut off. The easy answer is  to add a few seconds of dead space, but I feel I shouldn't have to do this.

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Re: Losing the end of files

New member | Level 2

I believe I found my own answer on this.

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Re: Losing the end of files

Dropboxer

Hi @sclarke1 - welcome to our Community Notes

Care to share the answer you found with us here as it might help other users bumping into the same issue? 

Thanks so much and happy 2020! 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Losing the end of files

New member | Level 2

The answer to this problem appears to be related to Adobe software upgrades as opposed to a DropBox problem. Some of our partners would like certain mp3 files saved at 192 kbps. Adobe 1.0 doesn't appear to offer that setting; therefore we use Adobe CS6 program to save at 192 in the Dropbox folder. It turns out that when you open those files using Adobe 1.0 the files are cut and the longer the file the greater the cut. It appears to be about 1 second per 10-12 minutes.

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Losing the end of files
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