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Re: MP4 files won't play. ".mp4 files are supported but something went wrong."

Dropboxer

Thanks for letting me know, @Robin130

Since the file plays normally on another browser, I'd recommend carrying out a few browser-specific troubleshooting steps, such as ensuring that your browser is up to date and not running any third party plugins or extensions. 

I understand that this may not be the ideal reply you were looking for but let me know how it goes and if you have any other questions. slightly smiling face


Lusil
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Re: MP4 files won't play. ".mp4 files are supported but something went wrong."

Explorer | Level 3

After I disable ALL add-ons I get a message that it wants me to install Adobe Flash Player when I try to play the .mp4 again. I am running around in circles.

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Re: MP4 files won't play. ".mp4 files are supported but something went wrong."

Explorer | Level 3

Browser automatically updates.

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Re: MP4 files won't play. ".mp4 files are supported but something went wrong."

Dropboxer

Thanks for keeping me in the loop, @Robin130

Out of curiosity, did you install/run Flash Player? Did you see a change in behavior by any chance? 

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
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MP4 files won't play. ".mp4 files are supported but something went wrong."
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