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Mac been using mail synching for yrs. Not synching now on one of our MacBooks only - all others work

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Hi Ive been using Dropbox successfully for years.  We hve 3 Macbooks in our office all depend on it especially for Mail.   Yesterday one of our Macs has stopped synching - others still fine - not sure why. Ive deleted Dropbox and reinstalled checked all the settings but am at a loss.  

Need this working so badly.... thanks for any advice.  Have checked and 72.4.136 is up to date.  

Thks Janet

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Re: Mac been using mail synching for yrs. Not synching now on one of our MacBooks only - all others

Dropboxer
Hey @WimbAcc, if it’s not too much trouble for you, I’d appreciate it if you could try re-installing our desktop app once using our Offline installer instead & see if it does the trick for you:
 
Spoiler
  • Stop Dropbox (if needed) by clicking the Dropbox icon in the menu bar on the top of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox". 
  • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action. 
  • Reinstall the Dropbox desktop application following these steps:
  • Open the Dropbox .dmg file and double click the Dropbox icon. Dropbox should appear in your menu bar.
Once the re-installation is carried, please keep me updated here on the outcome & I’ll do my best to check back with you on this discussion. Thanks in advance for keeping me in the loop Janet!  

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Mac been using mail synching for yrs. Not synching now on one of our MacBooks only - all others

Level 2

Thank you Jane.... I did the insall as per your instructions and it appears that  we are back in order again..... thanks v much for your helpful guidance.  Bi J.

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Re: Mac been using mail synching for yrs. Not synching now on one of our MacBooks only - all others

Dropboxer

Fantastic @WimbAcc & thanks for sharing the news! Happy Dropboxing & feel free to ping us here for more tips & tricks. Take care until we talk again & have a fruitful week ahead! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
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Mac been using mail synching for yrs. Not synching now on one of our MacBooks only - all others work
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