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Re: MacOS 10.14 SmartSync files included in disk storage calculation

Helpful | Level 5

Hi

I raised this a while ago and am a 'beta adopter' of the Dropbox system that is supposed to have resolved this - admittedly I only started using it last week.

Initial results looked OK and I did regain 10-15 GB of space, but now I have a new lump of storage referred to as 'Other' and like 'System' storage, I can't drill down to see what is in the 'Other' 102 GB.

So I too would like to know if there really is a solution or if I should just look at other solutions - perhaps not have Dropbox on my Mac or exclusively the projects I'm currently working on?

Look forward to others thoughts and experiences.

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Re: MacOS 10.14 SmartSync files included in disk storage calculation

Dropboxer

Hey peeps, hope you're both well today!

Would you mind letting me know if you've contacted the Support team to be opted in for "Zero Size Placeholder" beta as Walter mentioned previously?

This sets the logical size of the file to 0KB and so should resolve the issue you're having with not seeing the reduced space on your devices.

If so, please let me know the ticket numbers you have (eg. #1234567). If not, please make a ticket from here first to receive the ticket number.

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: MacOS 10.14 SmartSync files included in disk storage calculation

New member | Level 2

Hey Daphne, Thanks for letting me know about the program. I just filed in ticket #10071196; please let me know if I can try that solution.

Thanks!

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Re: MacOS 10.14 SmartSync files included in disk storage calculation

Dropboxer

Hey @mbac!

I just located that ticket and can see a colleague of mine has already sent your case to our specialists to opt you in. 

For the moment, please just keep an eye on your inbox for any further info the team might get back to you with.

If there's anything I can assist with in the meantime, don't hesitate to give me a nudge.

Hope you have a great day!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: MacOS 10.14 SmartSync files included in disk storage calculation

Explorer | Level 4

Hi. So is there any solution yet? I see the difference between logical and physical size. But that still is not enough. The Mac still don´t see the difference between those two. And I don´t think You can say that this is a Mac issue. OneDrive has solved this, and it works. So I will have to convert to OneDrive if this will not be fixed soon. Please fix it.

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Re: MacOS 10.14 SmartSync files included in disk storage calculation

Explorer | Level 4

 Wow, one hour ago, I'm so glad people are still talking about this.  By now I think dropbo would have solved this, and not in BETA.  I love dropbox, and have been a paying customer since 2010, but they really need to fix this, I have music and a lot of other things I create taking up massive space on my hard drive!

 

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Re: MacOS 10.14 SmartSync files included in disk storage calculation

Dropboxer

Thanks for joining the discussion here @tgev and @Michele K.6!

Are your files showing that they're online only in your Finder with the grey cloud icon, but your Mac storage is still showing the original size of your files?

If you right click an "online only" file and choose "Get Info", do you see what the "Size on disk" is reporting?

Should you see the "Size on disk" reporting a decreased size, then I would suggest checking out this post here with some more info on how this can be resolved.

If you're seeing something different then please feel free to get back to me with some screenshots and I'd be happy to investigate further with you.

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: MacOS 10.14 SmartSync files included in disk storage calculation

Explorer | Level 4

Hi Daphne. In File info it says that my dropbox folder is 40,7 MB size, but in the info on top of the file info it says that the  file is taking 114,53 GB space on my harddrive. I´ll attach two screenshots so You can see for yourself. All but one of my files are online only. You need to find a solution to this now. Or I will have to move my business to Onedrive.

 

Best wishes

TommyBilde 14.02.2020 klokken 13.28.jpgEdited by moderatorBilde 14.02.2020 klokken 13.26.jpgEdited by moderator

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Re: MacOS 10.14 SmartSync files included in disk storage calculation

Dropboxer

Thanks for those screenshots @tgev!

We released an update yesterday that should resolve this issue for you, so can you please check out the steps listed to enable this here and let me know if this works for you?

I hope this helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
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Re: MacOS 10.14 SmartSync files included in disk storage calculation

Explorer | Level 4

Hi Daphne!

That did the trick! Thank You so much, and keep up the good workslightly smiling face

Best wishes 

Tommy

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MacOS 10.14 SmartSync files included in disk storage calculation
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