Missing "Copy Dropbox link" from the drop down menu on Mac

[RobM4]

Hi!

For years now I have used the right click - copy drop box link to allow people to download files from my dropbox. All of sudden in the past couple weeks that option is no longer available in that drop down mwnu. Drop Box app is running, and the app logo is present at the top of my desktop. I have unlinked and re-linked my computer. Running OS X El Capitan, Macbook Air.

Please help

Thanks

Rob

[Lusil]

Hey @goddos, thanks for keeping us up to date with your progress and glad to hear that you were able to resolve it by re-installing the app. 

If you have any other questions in the future, please don’t hesitate to get back to give me a shout and I’ll make sure to get back to you as soon as possible. Have a great week ahead!

[wallywld]

This problem has been happening in the last few versions and is more common when the dropbox folder has many files.

It's happening on several of our systems running High Sierra and above.

Sometimes restarting the dropbox application helps, but eventually starts happening again. My finder extension is installed and checked to run.

This might require further investigation from the dropbox team.

W

[Lusil]

Hi there @wallywld,

Could you please provide me with the following, so as to have a better understanding of the behavior you're experiencing:

• Are you unable to see the option to copy a link from the desktop app with folders or files?
• Additionally, does this occur when the files/folders are at the top level of your Dropbox folder or in a specific folder? 
• If it's inside a folder, could you please confirm if it's a personal/regular or shared folder?
• Finally, could you please clarify if you're able to copy the shared link of the same files/folders when you navigate to them via the website?

Thanks in advance for gathering this info for me!

[Richardious]

I had same problem this worked for me.  I have an optimizing app running that "sleeps" all apps that are not being used and wakes them only when I activate them.  Dropbox was in sleep mode.  I've told it to ignore the dropbox app and not to sleep it. 

[cpaiva]

I am having this issue.  I followed all the steps you listed, but I don't have a "Dropbox" option once I navigate to Extensions > Find Extension.  I only have the following; please help?

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[Lusil]

Hey there @cpaiva, sorry to hear that you're also having trouble with this - let's see what we can find. 

As a first step, could you please send me a screenshot (without any personal info) of exactly what you're seeing?

Could you also let me know what your Dropbox icon reads when you hover over it in your system tray or menu bar?

Thanks in advance!

[Richardious]

I solved my issue.  It turns out there was third party software designed to optimize system performance that was "sleeping" the dropbox app.  Once I disabled that, the dropbox link reappeared.  check to see that your dropbox app is actually running if you are having an issue.

[Lusil]

Thanks for letting us know what did the trick for you and apologies for missing your post, @Richardious!

If you have any other questions, don't hesitate to give us a shout and I'll make sure to get back to you as soon as possible.

In the meantime, have a lovely day ahead! 

[salkiwi]

Thank you thank you thank you pickles-n-milk! I've spent numerous hours trying to resolve this. I've never even looked at the extensions button in System Preferences. This fixed it straight away. You are a super-star!

[jaaph]

This worked for me!

Thanks!