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My Account Was Not Syncing And I dont Done My Uploads

New member | Level 2

I use my dropbox a lot, but for the past couple of day I guess it hasn't been syncing my files? I was just going through the folder and most stuff has the green checkmark, but the most recent stuff has the blue syncing icon. The status icon says "connecting". My computer is connected to the internet so I don't know what the issue is. Using the dropbox program on windows

1 Reply

Re: My Account Was Not Syncing And I dont Done My Uploads

Dropboxer
Hey there (@BlackBoxConcept), happy February; let's look into that together! 
 
I’d suspect that the connectivity issue you’ve described us pertains to your network (i.e if the message reads“Connecting” & assuming that you can access our website as expected). If so, then you may have a look at these pointers that could be helpful: 
 
More information
  • Initially, are you connecting through a work network by any chance? If so, you may have to check with your company’s IT, as there may be an update on your Firewall settings (or some other additional security precaution put in place) that’s been affecting your connection. Are you having any issues loading your account online
  • Are other users in your network experiencing the same behavior incidentally? Have you reset your router maybe? 
  • If all other settings have been checked correctly, then it’s highly likely that an antivirus, security program, proxy or VPN is blocking the Dropbox desktop app from updating. Can you make sure the domains listed here are allowed or whitelisted?
  • Last but not least, if you're seeing a different message on your end, I’d appreciate a screenshot (omitting personal info), so as to better determine what's happening. 
Please let me know of your findings in your next message here so as to follow-up with you as closely as possible. I’ll be awaiting your next reply!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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My Account Was Not Syncing And I dont Done My Uploads
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