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My “Offline” Files Do Not Stay Offline on IOS

New member | Level 2

I have over 60GB of Dropbox Files saved on my MacBook and I can't keep them syncing offline on my iPhone. I download it to my iPhone from the dropbox app and within 24 hours all Files are simply no longer available offline. I have been experiencing this problem for over 1 year, and always have to download all Files again. I am a medical student and I need the Archives readily available on my device for practical classes and internships in hospitals. Anyone eita the saem problem? If there is no solution, I will have to migrate to another storage

2 Replies

Re: My “Offline” Files Do Not Stay Offline on IOS

Dropboxer
Hey @victorgalvaoan, as you’ve mentioned that you’ve been facing this issue for the last year, I’d like to look into that a bit closer & submit your findings in form of a question to a team specialist if needed. 
 
I’ve now sent you a brief message & once you reply back to me through our Official Support channel, I’ll do my best to check back whether what you’re experiencing is expected or not. Please have a look at your inbox for my email at your earliest convenience & we’ll take it from there. Thanks again!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: My “Offline” Files Do Not Stay Offline on IOS

Dropboxer

Hey @victorgalvaoan, has this issue been resolved? 

If not, please provide us with some additional information. We would love to investigate this. We will need to know the version of your Dropbox mobile app, the storage available in your device and the amount of files you are trying to offline. 

Thank you!




Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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My “Offline” Files Do Not Stay Offline on IOS
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