Announcements
Known issues updated. Learn more

default

yes

Highlighted

My Selective Sync settings wouldn't update for 24 hours. Why & what should I do?

New member | Level 2

Hi! I've been using selective synchronisation but some errors ich selective synchrobisation occured. Due to the lack of space on my computer I decided to turn off synchrobisation of all folders and organise selective synchro again. But the computer (Macbok Pro) is keeping updating selective synchro for more than 24 hours. How can I fix that?

Already tried:

- stop droppox

- restart computer

- uninstall dropbox and install again

Result is still the same.

Pls Help

Best

Kasia

Tags (1)
3 Replies

Re: Synchronisation keeps updating

Dropboxer
Hey @KasiaHela, thanks for taking the time to work on that on your end & for your in-depth explanation!
 
From what I gather from your description, it looks like your Selective Sync settings wouldn’t stick, so your troubleshooting has been spot on so far. Moving forward, I’d suggest giving our latest Offline installer a try after disabling your Antivirus/Firewall: 
 
More information
  • Stop Dropbox (if needed) by clicking the Dropbox icon in the menu bar on the top of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox". 
  • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action. 
  • Reinstall the Dropbox desktop application following these steps:
  • Open the Dropbox .dmg file and double click the Dropbox icon. Dropbox should appear in your menu bar.
Once you get a chance to get going with that Kasia, please do let me know of the outcome here & I’ll do my best to follow-up with you. Otherwise, please let me know if I've misunderstood your inquiry in any way, so as to follow a different route. Have a wonderful rest of your day until we talk again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Synchronisation keeps updating

New member | Level 2

Dear Jane, many thanks for your detailed description. In the meantime I executed all of these steps. At this moment evetything is updated. The reason was not enough space for updates, so I had to delete or move the bigghest files and folders.

Best, Kasia

Reply
Loading...

Re: Synchronisation keeps updating

Dropboxer
Ah, pleased to hear that you managed to resolve your concern on your end @KasiaHela ! Please feel free to poke us here should you have further inquiries or thoughts in the future Kasia & it’ll be a pleasure to work with you again. 
 
Happy Dropboxing ahead & I’m wishing you a lovely rest of your day! 🤓

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

My Selective Sync settings wouldn't update for 24 hours. Why & what should I do?
197 Views
3 Replies
1 Like
Solved! : See solution
Who's talking
Top contributors to this post