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My account is inactive, so how do I get my photos?

New member | Level 2

Hello. I have an account a while ago but it's inactive now and my photos is gone. What do I do

3 Replies

Re: Inactive account

Dropboxer
 
Have you by any chance tried signing back in through the website using the email address and password associated with your Dropbox account?
 
You can also have a look through this Help Center article in case you find something that proves to be helpful. 
 
If you’re still having trouble with this, you can always contact our Support team via email so as to further investigate this. 
 
Let me know if you have any other questions! slightly smiling face

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Can I recover files from an account closed due to inactivity?

New member | Level 2

I recently tried logging into my first dropbox account becuase there are files there that I want to recover, however this account has been closed for inactivity... My question is: is it possible to repoen my account so I can recover the deleted files on the account in any way? Hope someone has the answers, thanks!

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Re: Deleted account

Super User II

Hi @jenshvidlund 

I'm afraid that its not possible, no. 

Emails are sent out for over 6 months before an account is deleted and once the date comes then its too late. 

 

 
This thread is closed due to inactivity. Please feel free to create a new topic here. 

 


PenguinPenguin - Penguin - Penguin - Penguin


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My account is inactive, so how do I get my photos?
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