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My boss has sent me a shared link that wouldn't open when clicking on it. What can I do?

New member | Level 2

Hello, I am recently having issues opening a dropbox link from my boss through email. I was able to open and download these files in the past with no problem.  I get no error message, it just does nothing when I click on it.  Other people copied in the same email are able to open it.  Thanks!

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Re: email links

Dropboxer
Hey @wibis, I’m here to help! 
 
Quick guess: Maybe your boss has pasted it on the email chain using Ctrl+Shift+V? Does the shared link appear as blue or are you just seeing the text? 
 
Have you by any chance tried copying the text & pasting it on a new browsing window? 
 
I hope my pointers help; please let me know how you get on!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: email links

New member | Level 2

@Jane, thank you for your reply.

The link is blue in the email and turns a pink color when I click on it but nothing happens. I have tried pasting to a browser window and it goes to the dropbox main site.

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Re: email links

Dropboxer
Thanks for the extra details & apologies for the slight delay @wibis
 
  • Is it possible that they’ve sent you the .url they’re seeing in their browser instead of the shared link?
  • Maybe your colleagues accessing the shared link are seeing the content because they can access the parent folder?
Please let me know if either of these scenarios applies. Thanks again!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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My boss has sent me a shared link that wouldn't open when clicking on it. What can I do?
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