cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Discover new ways to use Dropbox or share your tips with other users like you. Get involved

default

yes

Highlighted

My desktop app keeps on "Connecting" but it doesn't

Helpful | Level 5

Dropbox icon grey in Menu Bar (Mac). Shows "connecting" when selected, but never connects. Noting else has change on my computer that I know of. Auto proxy  is not enabled. None of the proxy choices are enabled.

2 Replies

Re: connecting

Super User II
Which version of Dropbox?

Had an update to your virus or malware type scanners?

 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Reply
Loading...

Re: connecting

Helpful | Level 5

Thanks for the reply.  Eventually solved the problem with and advanced reinstall as per a post in the forums.

Dont know what the version was but dropbox said it was up to date.  No virus or malware scanners.

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

My desktop app keeps on "Connecting" but it doesn't
708 Views
2 Replies
0 Likes
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post