Announcements
Do you have an idea for Dropbox Paper? Share it with us!

default

yes

My files are updated on my desktop app but not on my mobile app

New member | Level 2

File version seen on mobile app is older than seen on desktop. 

1 Reply
Highlighted

Re: My files are updated on my desktop app but not on my mobile app

Dropboxer
Hey there, @HrichardH
 
As a first step, could you please try reinstalling the mobile app? Maybe that will do the trick. 
 
If not, could you please check if the version of your file is also updated through the website? Could you also please send me a screenshot (omitting personal info) of what the Dropbox icon that’s next to your desktop’s clock shows when you hover over it?
 
Let me know of any updates!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

My files are updated on my desktop app but not on my mobile app
277 Views
1 Reply
1 Like
Solved! : See solution