Announcements
Do you have an idea for Dropbox Paper? Share it with us!

default

no

My files have been deleted from my mac and online, what can I do?

New member | Level 2

Hi

I just discovered that many off my dropbox files where deleted, not by me, i don´t know how that happend, it´s both on my mac and the dropbox.com. 

I was out in a meeting, and when i came box, i saw that many folders where "blue" like updating, and then they where gone. 

A little critical right now, does anyone know what has happend ?

Now i am missing alot of files 

Thanks 

Tags (1)
1 Reply

Re: My files have been deleted from my mac and online, what can I do?

Dropboxer

Hey there @VickyWaves, welcome to the Dropbox Community!

I'm sorry to hear about your situation, the first thing we can do to see what happened is to check your Events page here. You should be able to see the recent activity within your account and that should give you more insight as to how these files were deleted. If you see the deletion event, you can also restore the files.

Otherwise, can you check your Deleted files page and try to restore the files from there?

Let me know what you find and we'll go from there!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! 

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

My files have been deleted from my mac and online, what can I do?
102 Views
1 Reply
0 Likes
Dropbox Design Research
Looking for Dropbox Paper users

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post