My files show a cloud and I can't open them or get them to download to get the green check.

[priscale]

My files show a cloud and I can't access them or get them to download to get the green check. I thought if I clicked on the cloud that I could get them to synch but nothing. Any ideas how I can download the files and folders that have become online only? Thanks in advance for your help!

[Walter · Accepted solution]

Hi @priscale - welcome to out Community!

At first, can you control-click (for Macs) or right-click (for Windows) and see if you get an option for Smart Sync>Local? 

While at it, what's the desktop app reporting exactly in your computer's system tray/menu bar? 

Keep me posted! 

[priscalear]

Thanks so much Walter for taking the time to write! Walter was my dad's name so that makes this especially cool. I really appreciate your help. Yes, control clicking brought up Smart Synch and making it local was exactly what I needed... thank you!

[priscalear]

Not seeing the 'Accept as Solution' button, but if you can mark my query solved, that would be awesome. Thanks again Walter!

[Walter]

Thanks for your sweet reply and keeping me in the loop @priscalear (I guess you're the same person as @priscale from a different account - right?)

I'm glad it's sorted now - I marked the solution for you; no worries - and if you ever come up with any Dropbox question, don't hesitate to give me a nudge here on our Community; I'm always a post away 

Have a lovely day/evening!