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My syncing is stuck for some time now. What can I do?

Level 2

Hello,
I have 17 files, syncing for last 1 day. Never ending.
Please help. I have attached a picture to give visual.
Thanks.2019-06-12_12h27_54.png

3 Replies

Re: Sync is not working

Dropboxer
Hi there @mohsin91santon, sorry to hear that. 
 
Initially, please note that I’ve removed some personal information included in your screenshot for security and privacy purposes. 
 
Moving on to your concern though, as a first step, could you please ensure that these files don’t contain any incompatible characters by running a bad files check?
 
Let me know what you find!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: My syncing is stuck for some time now. What can I do?

Level 2

Hello Lusil,

Thanks for your reply.

Please check below file names syncing for ever. I don't see any suspected sign.
But, what I found files from "my activity" are being synced. But files from "team activity" are not syncing.
Do you have solution for this?

2019-06-13_12h06_11.png

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Re: My syncing is stuck for some time now. What can I do?

Dropboxer
Thanks for getting back to me, @mohsin91santon
 
Please note that I’ve removed sensitive info from your attached images for your security and privacy.  
 
Initially, since you mention that:

@mohsin91santon wrote:
files from "my activity" are being synced. But files from "team activity" are not syncing.
If you’re referring to:
  • Team folders, please ensure that you are part of a Business subscription - which you can check by navigating to your Plan tab
  • Shared folders, could you please clarify if you’re not seeing them in your Dropbox folder? Are you able to see them on the website?
Additionally, could you also have a look at what’s not included to sync down from your selective sync settings
 
Finally, if you’re still having some trouble with this, could you check if there are any third-party apps that might be blocking/hindering the syncing process, like an antivirus? In this case, try temporarily disabling your antivirus, security program, or check that you have configured your firewall to work with Dropbox - it might do the trick. 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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My syncing is stuck for some time now. What can I do?
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