Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

no

My whole Dropbox account affected with .peet extension Ramsomware

New member | Level 2

Hi Sir/Mam,

I just saw my dropbox complete account affected by one ransomware ( .Peet Extension ) all my data were lock and i don't know how will I get back this in normal form, Please help me to get my account back in normal extensions because these are very important files for me.

 

Tags (1)
1 Reply
Highlighted

Re: My whole Dropbox account affected with .peet extension Ramsomware

Super User

Hello @vastraafusion, The data in your Dropbox account may be recoverable provided it did not happen long ago. Dropbox keeps history of your files from 30 days (free basic account) to 180 days depending on your account type. 

First of all, you need to get rid of the malware from your affected computer by using some antivirus program or cleanly reinstalling your operating system. If you have important data to recover, you should consult some tech support before reinstalling or deleting the encrypted files, until then you may keep it disconnected from the internet. 

For the Dropbox data, if you have access to another clean computer, you may try to log into Dropbox web. You should disconnect your affected computer from the Dropbox until you remove the ransomware from it. Go to https://www.dropbox.com/account/security In the Devices section, remove the computer that is affected. 

Check the events log: https://www.dropbox.com/events There you should find when your files were altered. 

Then you may go to each file > Check the version history > and Restore them before they were locked. If there are too many files, you may contact Dropbox support directly https://www.dropbox.com/support to help you with restoring your account. 

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

My whole Dropbox account affected with .peet extension Ramsomware
149 Views
1 Reply
0 Likes
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey