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No Folders/Files will download completely

Level 4

All of a sudden today I can not complete any download from Dropbox from my own accounts, I have 2 seperate Paid Plus accounts and niether one will let me finish a download.

I have tried using Firefox (which always works), Chrome and IE and none work, The download will get to anywhere from 14mb to 900mb's and then stop and fail.

Any help would be great. Thanks

16 Replies

Re: No Folders/Files will download completely

Dropboxer
Hey there @Jsand01,
 
Can you please try using an incognito/private window just to see if there are any browser extensions that may be affecting the downloads? Additionally, if you can try clearing your browser cache and see if this helps with the issue.
 
Also, please let me know the size of the file that you are trying to download via the browser.
 
Let me know what you find - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: No Folders/Files will download completely

Level 4

Just cleared all history and Cache and tried to download a file in a Private window and it still stopped. Some of these files are anywhere from 4gb to 8.5gb. Thanks

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Re: No Folders/Files will download completely

Dropboxer
Hey again @Jsand01,
 
To have a further look into this with you, I’d like to take our discussion over to our Support channel. Would you mind if I reach out to the email address associated with your Community profile? 
 
Let me know - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: No Folders/Files will download completely

Level 4

That's fine. thanks

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Re: No Folders/Files will download completely

Dropboxer
I’ve reached out to your email address @Jsand01, please check your email inbox at your earliest convenience.
 
Please let me know in reply to the email that you received it - Thanks! 



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Direct download always fails

Level 3

My client shares files with me via her paid Dropbox account. I've never had a problem until last week when the download just stop halfway through until it fails (no error message, just says "Failed" in my downloads). The same thing happens if I download single files are all in the folder (when larger than 400mb).

Same issue as another person that was never solved
https://www.dropboxforum.com/t5/Error-messages/Direct-download-always-fails/td-p/300358

Added screenshots of what happens before it fails. And one of the download after it fails. I've tried to open a case but it seems I'll wait even longer for a reply to that.

Capture2.JPGCapture 3.JPG

Capture.JPG

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Re: Direct download always fails

Level 3

To add...

I've tried the downloading from different browsers, same thing.

I've tried from an incognito tab, same thing.

I've tried logged in and logged out of my account, same thing.

The only thing I haven't tried is using a different computer.

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Re: Direct download always fails

Dropboxer
Hey there @jjabbb,
 
That’s great work on the troubleshooting already! Upon going to reach out to your email address associated with your Community profile, I was able to locate your current open ticket with our Support team and I've followed up there.
 
Please check your inbox at your earliest convenience - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Direct download always fails

Level 3
This is still not fixed with me and more of my friends are having the same issue since they upgraded to 2tb storage.
At this point tech support cannot even figure it out.
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