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No "deleted by" information

New member | Level 2

Dear all,

We have a really strange issue within our companys' dropbox.

This morning, I realized that a document was missing. I opened the Dropbox folder within the browser and I saw that the document was deleted by someone, but there was no information about who deleted the document. Normally, it says "Deleted by (persons name)", but for this document it was empty.

Does anybody have the same problem?

Thanks for clarifying!

RomanaM

3 Replies

Re: No "deleted by" information

Dropboxer
Hey there @RomanaM,
 
Have you tried checking your Events page for more info? Also, you can check the file activity of the file, this should provide the info you’re looking for.
 
Let me know how it goes - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: No "deleted by" information

New member | Level 2

Hi Daphne

Thank you for your quick response. I know where to search for this information, but it doesn't show me who deleted it - it's just a blank space. Normally, if I delete something it shows "deleted by Romana", but for this document it was empty. So I can not find out who deleted the document.

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Re: No "deleted by" information

Dropboxer
Hey again @RomanaM,
 
That’s strange indeed! If you’re not able to see any activity of this file via the Events page either then I would suggest perhaps to look into this further via our Support channel.
 
Would you mind if I reach out to the email address associated with your Community profile through our Support channel? If you have already submitted a ticket with our team then please feel free to let me know the ticket reference number so that I can follow up from there (eg.#1234567).
 
Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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No "deleted by" information
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