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Nothing happens when I try to remove someone from a shared file

Explorer | Level 3

I have a file which is shared between 37 people. I need to remove 5 of these people from the shared folder so I've gone through all the usual steps and I click remove then remove again after selecting whether they get to keep the file- then nothing happens- they remain within the folder! I've tried it with all 5 members and the same thing happens! What's going wrong?!

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7 Replies

Re: Nothing happens when I try to remove someone from a shared file

Dropboxer

Hey there @HJH2,

As a first step, can you try using a different web browser and even an incognito window to see if this does the trick?

Also, can you try clearing the browser's cache to and trying the action of removing the members again to see if the behaviour persists? 

Should you still be getting the same results as you explained above, can you just confirm what access permissions you have within the shared folder? Either editor, viewer or owner of the folder.

Let me know how it goes! 




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Nothing happens when I try to remove someone from a shared file

Explorer | Level 3
Ok- I’ve tried 2 other browsers and cleared the cache of the original browser and no luck!
I’m the owner of the folder.
I’ve also tried 2 different computers so I know it’s not an issue with that. What else could be the issue?
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Re: Nothing happens when I try to remove someone from a shared file

Star Collaborator | Level 17

Hi @HJH2,

Do you follow the next sequence: Click on 'Share' - изображение.png, after that select "Remove my access":

изображение.png

You are not an owner, so you can manage everything.

If you are owner then select 'Remove':

изображение.png

Hope this helps. winking face

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Re: Nothing happens when I try to remove someone from a shared file

Dropboxer

Hey @HJH2, thanks for that info!

To have a further look into this, would you mind if I reached out to the email address associated with your Community profile? If you already have a ticket open with Support, then please let me know the ticket reference number (eg. #1234567) and I'll follow up there.

Let me know - thanks!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Nothing happens when I try to remove someone from a shared file

Explorer | Level 3
Yes that’s fine- thank you. I’ve not raised a ticket yet.
Thanks
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Re: Nothing happens when I try to remove someone from a shared file

Explorer | Level 3
That’s what I have been doing- I doesn’t work.
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Re: Nothing happens when I try to remove someone from a shared file

Dropboxer

I've reached out to your email address @HJH2, please just check your inbox when you have the time and we can continue from there.

Thanks!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Nothing happens when I try to remove someone from a shared file
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