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OSX doesn't save screenshots to Dropbox anymore

Level 4

Hey, 

I got a brand new MacbookPro and although I activated the Share screenshots via Dropbox option in the Import tab, screenshots are still saved under my Mac's Documents folder. 

Here's my config :

- Dropbox v26.4.24

- OSX 10.12.5 

Btw I tried uninstalling and reinstalling the app, didn't work either.
But I didn't remove the app settings (I'm not sure where they are located) and if it's relevant in this case. 

Any idea ? 

Thanks,

Vincent

19 Replies

Re: OSX doesn't save screenshots to Dropbox anymore

Dropboxer

Hey vinzlj

 
Welcome to the Dropbox Community, let’s see what we can do to resolve that!
 
As a first troubleshooting step, could you please make sure that you are running the latest stable version of the Dropbox desktop application on your MacBookPro and that there are no Symlinks interferring with Dropbox
 
Secondly, could you try disabling and re-enabling the Save screenshot to Dropbox” option once the upgrade is made? The steps are here: 
 
#1. Click on the Dropbox icon in the system tray at the top right of your screen (Mac or Linux).
#2. Click the Gear icon.
#3. Click Preferences.
#4. Click Import.
#5. Check "Save screenshots to your personal Dropbox".
 
If you still experience the same behavior, just let me know in your reply, so that I follow-up on that!
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: OSX doesn't save screenshots to Dropbox anymore

Level 4

Hey JaneA, 

Thanks for your quick answer but it still doesn't work. 

I downloaded the latest stable version here : https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-27-4-22/m-p/223538#M3980

Then I checked if I had Symlinks in my Dropbox folder but it's not the case.

I also re-applied the correct user's rights on the Dropbox folder just in case. 

Then I tried disabling and enabling the feature again and nothing happens. Still going to ~/Documents... 

Hope you can fix this soon slightly smiling face

Regards, 

Vincent

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Re: OSX doesn't save screenshots to Dropbox anymore

Super User II
It sounds like you have something else overriding your screenshots. macOS would, by default, save screenshots to your desktop. Dropbox obviously saves them to your Dropbox folder. If they're going to Documents, then it's likely that you have another application that has control of the screenshot functionality (or you've changed the save location in macOS).
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Re: OSX doesn't save screenshots to Dropbox anymore

Level 5

I got the same issue. Also updated to the latest version. Dropbox did stop syncing, keeps indexing. and no screenshots anymore.

The strange thing is it counts for my iMac and MBP.

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Re: OSX doesn't save screenshots to Dropbox anymore

Super User II
If your Dropbox has stopped syncing and is only indexing, then it's likely a different issue from what is described here. Please start a new question specific to your issue. Thank you.
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Re: OSX doesn't save screenshots to Dropbox anymore

Level 6

so glad we can edit our replies!! here to change "snot" to "not!!" LoL 

I don't have this problem ...the thread showed up in my email. I'll check what I'm subscribed to . But just so'd Y'all know...my issue is that on no page of dropbox is there the ubiqutous "gear" icon. I cannot access selective sync ...I specifically do NOT want dropbox automatically syncing anything. Anyway ...good luck with your screenshots ...I'm not sure what you're tryint to do or if your talking about the same type of screen shots I'm thinking of (screen capture) I use SnapZ Pro ..I bought it with my first Mac in 2007 xoxo slightly smiling face 

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Re: OSX doesn't save screenshots to Dropbox anymore

Level 2

I am having this same problem but I am syncing. This happened after some automatic upgrade. Once I upgraded, it made me log in and set it up like I had never done it before. Now, screenshots are not moving to dropbox. I've reinstalled, rebooted, etc.

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Re: OSX doesn't save screenshots to Dropbox anymore

Super User II

WalterKemble wrote:

my issue is that on no page of dropbox is there the ubiqutous "gear" icon. I cannot access selective sync


You're looking in the wrong place. It's not on the Dropbox website. It's in the Dropbox application installed on your computer. Click the Dropbox icon that's in the system tray (Windows) or menu bar (Mac) and the gear will be found in the upper right corner of the window that appears.

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Re: OSX doesn't save screenshots to Dropbox anymore

Level 6

THANK YOU FOR MENTIONING what sytem tray is on a Mac. I wrote a post yesterday about the hours spent trying to find the illusive "gear icon"!! LoL ...got everything working tickey-boo 

cheers xoxo slightly smiling face 

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OSX doesn't save screenshots to Dropbox anymore
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