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Offline files don’t open in their app (eg word) on my iPad

New member | Level 2

Hi

ive just purchased an iPad. I have a few files saved offline. They're downloaded (green arrow, not yellow exclamation mark). If I have wifi, I can open the file in its app (eg Word). If no wifi, this option isn't there. I can only open a copy.

i thought offline meant I could access my files, and not have to open a copy. I was using my husband's iPad previously and it worked offline.

Jill

8 Replies

Re: Offline files don’t open in their app (eg word) on my iPad

Dropboxer

Hi @Jill123! Happy to assist with your first Community question. grinning face with smiling eyes 

Let's go through different syncing icons next to your offline files and what they mean:

Green icon
Your offline files are up to date.

Blue syncing icon
Your files are currently downloading to your device.

Yellow exclamation point icon
There is a newer version of your folder available. Tapping the refresh icon on iOS or Update all button on Android will sync these changes.

Red “X” icon

  • Your device has less than 500 MB available.
  • The folder contains more than 10,000 files.
  • The folder contains more than 10 GB.

What happens when you try to open Word files? Are you getting an error? If you are, a screenshot would be avery helpful for me. 

Do you have Word installed on your iPad device?

Thanks!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Offline files don’t open in their app (eg word) on my iPad

New member | Level 2

Thanks

To clarify - green icon. (I know it's currently showing blue circle, but that's because I'm downloading stuff. This happens also when everything is up to date).

I have Word.

When I click on the file, I get the preview pane. If I have access to wifi, I get the option bottom right (looks like a weird capital i). This isn't available when I'm offline - sometimes. I have a feeling that sometimes it will be available. 79288F95-F1B6-4721-9276-B4D8CF84D70B.png

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Re: Offline files don’t open in their app (eg word) on my iPad

New member | Level 2

Currently offline, but the icon is still there.

7C5846A1-EDD1-48D3-B600-79FF08F813CB.png7C5846A1-EDD1-48D3-B600-79FF08F813CB.png

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Re: Offline files don’t open in their app (eg word) on my iPad

New member | Level 2

Went back offline, closed Dropbox, reopened. Option to open in Word is no longer there. I can open a copy though.

4AE48D6A-10DF-48D4-855C-ADDD07136E41.png4AE48D6A-10DF-48D4-855C-ADDD07136E41.png

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Re: Offline files don’t open in their app (eg word) on my iPad

Dropboxer

I see. Let's try reinstalling the Dropbox mobile app, also please let me know how much storage you have available on this device and if the issue is only with Word offline files or any other file type. 

Thank you for troubleshooting with me. Hope reinstalling helps. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Offline files don’t open in their app (eg word) on my iPad

New member | Level 2

Thanks Fiona

I'll try the reinstall. Over 200gig available. It also applies to PowerPoint files and PDFs.

I'll let you know how I go.

Thanks for your help.

Jill

 

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Re: Offline files don’t open in their app (eg word) on my iPad

New member | Level 2

So far so good. I'll try over the next few days to see if it's stable. Fingers crossed and thanks again.

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Re: Offline files don’t open in their app (eg word) on my iPad

Dropboxer

So glad to hear that Jill! slightly smiling face

crossed fingersIf you face any issues with this again, get back to me here. Thank you. 

Have a lovely day! 

 

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Offline files don’t open in their app (eg word) on my iPad
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