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Offline settings don't stick

Explorer | Level 3

I set files/folders to online only. I see the icon change to a cloud. Looks good. Within a few seconds, there's new activity and the file/folder is back to being local again. 

I looked at a prior community topic on this same subject, but it did not contain a resolution - looks like the OP was contacted directly.

Running Catalina 10.15.1.

Please help! I'm rapidly losing disk space. 

6 Replies

Re: Offline settings don't stick

Dropboxer

Hi Tony! Welcome to our Community!

Usually, when you see files downloaded from Dropbox to your computer that were previously online-only,  and you didn’t open or change the files, another application on your computer might be causing the issue. Some applications need to look at your files to work, and that makes Dropbox download the files.

For more information, please take a look at the following Help Center article:

https://help.dropbox.com/installs-integrations/sync-uploads/smart-sync-files-downloaded

If you're still  having issues with this, please let me know and we'll take it from there @tonygoulding!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Offline settings don't stick

Explorer | Level 3

Thanks Walter,

I'm not talking about the odd one or two files, I'm talking about our entire corporate dropbox (thousands of files). I can't imagine they all have an app dependency keeping them local.

So yes, I'd like to explore this further since I don't have the disk space for the entire fileset. 

 

Thanks

Tony.

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Re: Offline settings don't stick

Dropboxer

I see! Thanks for the clarification Tony. 

At this point, I'll need a visual of where you spotted the space discrepancy you mentioned and a screenshot of the desktop app's exact status as shown within your computer's menu bar. 

Thank you!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Offline settings don't stick

Explorer | Level 3

Walter- just for completeness, I deinstalled Dropbox completely, then reinstalled and I'm still having exactly the same issue.

 

Tony.

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Re: Offline settings don't stick

Explorer | Level 3

Hi Walter,

Probably the best way to show you the issue is with a short video recording. However, I don't want to share that publically, so please advise how best to do that privately?

 

Thanks

Tony.

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Re: Offline settings don't stick

Dropboxer

Thanks for briefing me in on this Tony!

I've just sent you a brief message to your Dropbox associated email address to have a look into this internally.

Whenever you get the chance, take a look at your inbox and we'll take it from there. 

Thanks for your patience and cooperation!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Offline settings don't stick
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