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Online Only options missing.

New member | Level 2

I am trying to mark a folder as "online only."

I looked at the Youtube video, which had this picture:

smart-sync0.pngFrom Youtube how-to video

 

 

 

 

 

 

 

 

My Windows 10/Dropbox 80.4.126 system looks like this:

Dropbox Sync.pngThis is what I see

There is no Smart Sync option.

What's going on?

2 Replies

Re: Online Only Problem

Star Collaborator | Level 17

May be you forget to enable it from Dropbox preferences. thinking face

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Re: Online Only Problem

Dropboxer

Hello @TJHudson

Welcome to Dropbox Community. 

I am happy to assist you set your files up as "online only". I don't see the option there, but before I provide the steps for Smart Sync. Can you please let me know what type of account you have? 

Note: Basic/free Dropbox accounts do not have the Smart Sync feature. 

If you are on a paid account, please make sure to reboot the device after any update. So if you haven't, please do so and let me know if you can see Smart Sync in Preferences following the steps here: 

Is Smart Sync there? 

If you don't see it there, it is possible that you have not enabled it. You can do so under Preferences and "General"

Looking forward to your response to further troubleshoot if needed. 

Thank you!




Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Online Only options missing.
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