Showing results for 
Search instead for 
Did you mean: 
Do you have an idea for Dropbox Paper? Share it with us here!



Online Only options missing.

New member | Level 2

I am trying to mark a folder as "online only."

I looked at the Youtube video, which had this picture:

smart-sync0.pngFrom Youtube how-to video









My Windows 10/Dropbox 80.4.126 system looks like this:

Dropbox Sync.pngThis is what I see

There is no Smart Sync option.

What's going on?

2 Replies

Re: Online Only Problem

Star Collaborator | Level 19

May be you forget to enable it from Dropbox preferences. thinking face


Re: Online Only Problem


Hello @TJHudson

Welcome to Dropbox Community. 

I am happy to assist you set your files up as "online only". I don't see the option there, but before I provide the steps for Smart Sync. Can you please let me know what type of account you have? 

Note: Basic/free Dropbox accounts do not have the Smart Sync feature. 

If you are on a paid account, please make sure to reboot the device after any update. So if you haven't, please do so and let me know if you can see Smart Sync in Preferences following the steps here: 

Is Smart Sync there? 

If you don't see it there, it is possible that you have not enabled it. You can do so under Preferences and "General"

Looking forward to your response to further troubleshoot if needed. 

Thank you!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Online Only options missing.
2 Replies
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey