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Online only Smart Sync folder downloading files locally in Icon View during Save As dialogs on Mac

Explorer | Level 4

I use one of my Smart Sync 'Online Only' dropbox folders as a drop folder for client artwork, which I always change to Online Only to conserve space since I never need access to the files again.

Annoyingly, I've noticed when I open a save as window (for example, exporting an image in Photoshop CC) to save somthing into this folder in question, if the folder view is set to icon view (i.e. so you get thumbnail previews), the 'online only' files in the view all start downloading to local storage. The files one-by-one start changing from grey cloud smart sync icons to green ticks as they download, and I start to get dropbox application notifications that the files in question are now downloaded. It's just the files in view, if I scroll down within the window, the files start to download as they appear in the window.

If I'm just browsing the folder in finder in icon view on the macOS, this correctly does not happen, but when in a 'save as' dialog window seems to cause dropbox to start sync'ing them locally.

Running macOS Mojave v10.14.5.
Not application specific, happening in Photoshop CC, Illustrator CC.
Dropbox application running, v75.3.115
Have tried application restarts, mac restarts, and PRAM reset.

3 Replies

Re: Online only Smart Sync folder downloading files locally in Icon View during Save As dialogs on M

Dropboxer
Hey @willhowe, thanks for checking in with us on this matter! Kindly note that this resource details some possible reasons for the behavior you’re describing us on this discussion, so I’d suggest checking back on the info & recommendations relayed there. Would you mind having a look whenever you have some spare time?
 
I hope that this helps you clarify matters & I’m always here in case you have any follow-up questions. Thanks again & I’m wishing you a lovely rest of your day until we talk again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Online only Smart Sync folder downloading files locally in Icon View during Save As dialogs on M

Explorer | Level 4

Thanks for the info, I guess Dropbox categorises it as a limitation of 3rd party software then and puts Finder in that bracket. I did think since it's happening in the Finder/macOS it wouldn't be an issue though.

Ideally there is a workaround for this as I don't want ~12-24 big files downloading everytime I go to save-as a file in other applications.

Obviously it's not a deal-breaker, as smart-sync seems to be working great aside from that so far!

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Re: Online only Smart Sync folder downloading files locally in Icon View during Save As dialogs on M

Dropboxer
Thanks for getting back in touch with me here @willhowe! Kindly note that there’s a number of applications that could cause Smart Sync files to be recalled & Adobe Photoshop is one of the most common ones, as it has "recents" menus requesting the files in question. This matter has also been discussed here previously, however this was raised regarding Photoshop only under this conversation. 
 
Hopefully my message sheds a bit of light & please do let me know here if you have more questions about any of the above & it’ll be a pleasure to further discuss that with you! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Online only Smart Sync folder downloading files locally in Icon View during Save As dialogs on Mac
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