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Re: There is no Open With Button in Excel Files

Level 2

Hi Jane, 
I am now having issues with this same issue, where it switched from "open with" to "download". I have tried trouble shooting using the previous steps and suggestions and thus far, no luck. Could you please help me?

Thanks, 

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Re: There is no Open With Button in Excel Files

Dropboxer
Hey @AngelaM, thanks for the nudge & taking the time to try my recommendations; let's take it from where you've left off on your end! 
 
#1. Kindly note that the Open button will only appear for files already synced with your computer's local Dropbox folder. To see if a file exists within Dropbox on your pc/ Mac, you could use your File Browser (Windows Explorer/ Finder) to locate it. I’m wondering if you’ve had a chance to check out the info relayed on this resource here Angela. If so, can you grab a screenshot for me (omitting personal info) showing me the message Dropbox displays when you hover your mouse on it on your system tray/menu bar? This would point us towards the best next steps; please include it in your next message if possible. 
 
#2. From there, can you let me know whether this has been a recent occurrence on the device causing you trouble? Have you used this functionality on that device previously? 
 
#3. Last but not least, could you confirm that you haven’t missed our last update that was released just a week ago (74.4.115) & you’ve installed all OS updates on your computer? 
 
Please have a look at my hints at your earliest convenience & let me know how you get on with my advice or if I’ve misunderstood your question in any way on our discussion here!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Opening files that are synced
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