Announcements
Known issues updated. Learn more

default

no

PDF preview quality is much lower resolution than original

Explorer | Level 3

I have a problem where I upload a good quality PDF to dropbox, and when I come to preview it, the quality is much worse... the resolution is terrible and in some cases I struggle to read the PDF. Downloading and viewing it Adobe Acrobat is really not practical for me... I'm using the dropbox app for windows 10

Any ideas?

thanks

5 Replies

Re: PDF preview quality is much lower resolution than original

Explorer | Level 3

It seems to be with all images, when you zoom in, dropbox doesn't load the extra detail

 

Reply
Loading...

Re: PDF preview quality is much lower resolution than original

Super User II

The preview page displays a lower resolution image by design. It's simply a preview. If you need to see the file in its original quality, you need to download the file and open it on your computer.

Reply
Loading...

Re: PDF preview quality is much lower resolution than original

Dropboxer
Hi there,

Thanks for posting on our forum page.

As a first step, I would like you to try the following:

- Use a different browser like Safari, Mozilla Firefox, or Chrome.

- Restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a plugin that you have installed on your browser or a security setting on your browser.

- If the issue is caused by a plugin, you can try incognito or private browsing mode to eliminate the problem:

Chrome: https://support.google.com/chrome/answer/95464
Firefox: https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info
Safari: http://support.apple.com/kb/PH19216

- Clear your browser's cache. You can find instructions for doing so here:

http://www.wikihow.com/Clear-Your-Browser's-Cache

If this does not resolve your issue, could you submit a ticket to be able to further assist you?

Thanks in advance.

Regads,
Lemmy

Did you find my post
helpful? If it answers your question, please mark 'Accept as
Solution" below so other users can find it quickly!
ismiling face with open mouth and tightly-closed eyes


Reply
Loading...

Re: PDF preview quality is much lower resolution than original

Collaborator | Level 9

Pretty sure I posted a brief reply last night effectively saying 'shame on you Dropbox' for taking such a cavalier approach by discontinuing a feature that is important to many loyal users.

 

Beginning to suspect this forum is censored. This would be the 3rd or 4th post that has appeared immediately but then somehow vanished hours later.

 

Terry, UK

Reply
Loading...
Highlighted

Re: PDF preview quality is much lower resolution than original

New member | Level 2

Um why? This used to be fine before. Now we cant look at pdfs unless we download them(the preview is unreadable)? What is the point of the dropbox app or the website then? You basically are saying the only way to share files is to share a zip file but tell them "dont look at the pdfs because you need to download them". How can I turn the downgraded preview thing off? 

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

PDF preview quality is much lower resolution than original
2,443 Views
5 Replies
0 Likes