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Photos showing as files not images in their folders on my laptop

Explorer | Level 4

My photos are suddenly showing as files on my laptop. I have several folders which I click on and click the photo I need. Now I'm stuck. Any help would be greatly appreciated. Thank you so much.

5 Replies

Re: Photos showing as files not images in their folders on my laptop

Dropboxer

Hey there @JudithAnn

As a first step, could you please confirm if you're looking at your files from the desktop app or your Finder/Windows Explorer? 

Could you also send me a screenshot (without personal info) of what you see when you hover over the Dropbox icon that should be next to your computer's clock?

Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Photos showing as files not images in their folders on my laptop

Explorer | Level 4

Hi Lusil... I'm using my desktop app on my HP laptop.

 

 

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Re: Photos showing as files not images in their folders on my laptop

Dropboxer

Thanks for getting back to me, @JudithAnn

Could you also send me a screenshot (omitting sensitive info) of what you see when you hover over the Dropbox icon and of what the thumbnails look like so that I have a better visual understanding of your concern?

You can attach an image in your next reply by one of the following options:

Attach image.png

Thanks in advance once again!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Photos showing as files not images in their folders on my laptop

Explorer | Level 4

Screenshot 2019-08-22 2.pngScreenshot 2019-08-22 22.png

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Re: Photos showing as files not images in their folders on my laptop

Dropboxer

Thanks for the screenshots, @JudithAnn - much appreciated. 

Initially, I just wanted to note that I've removed some personal info included in your attached images for security and privacy purposes as per our Community Guidelines. 

Moving on to your main concern though, although the Notifications/Recents menu may not show you the image itself, you should be able to double-click on it and open it withthe respective third party app that supports its preview. 

Let me know if you have any other questions and I'll make sure to get back to you as soon as possible. slightly smiling face


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Photos showing as files not images in their folders on my laptop
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