cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

no

Photos uploading stall half way through

New member | Level 2

Recently, when I manually upload photos from my album in my iPhone 10s to Dropbox, it will stall & stop uploading half way through.This only happened in the past 1-2 months. Is anyone facing the same issue. Can you help me fix the problem. Thank you.

Tags (2)
5 Replies

Re: Photos uploading stall half way through

Dropboxer

Hey @Jasby, thanks for reaching out to us here!

Just out of curiosity, are the images that you're trying to upload edited images? If you try and manually upload unedited images, do you have the same issue?

If not, can you let me know what you see in relation to the pending upload in the app? For example, showing "Waiting to upload".

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Photos uploading stall half way through

New member | Level 2
Dominantly edited images & also take using the portrait mode on IPhone XS. But there were a few there were also originals that could not be uploaded. This didn’t happen until very recently. In the past all could be uploaded without issues.
Reply
Loading...

Re: Photos uploading stall half way through

Dropboxer

Thanks for the info @Jasby!

Just to try and narrow down the root cause here, can you try connecting to a different WiFi network and see if the issue persists?

If so, can you try using cellular data to see if that does the trick?

Also, can you let me know how much storage space your device has free? You'll need at least 500 MB free to allow for processing.

Keep me posted with your findings!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Photos uploading stall half way through

New member | Level 2
Hi, it didn’t work on a different network or on cellular. I am on Dropbox Plus & havoc used only 10% of 2 TB.
Reply
Loading...

Re: Photos uploading stall half way through

Dropboxer

Thanks for testing that out @Jasby!

Can you please let me know how much storage is left on your device (not your Dropbox account)? You can find this with the steps from here.

Cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Photos uploading stall half way through
187 Views
5 Replies
0 Likes
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post