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Preview not showing up, therefore unable to download

New member | Level 2

Received a link for a PDF file and when clicking the link it will not fully open and therefore none of the toolbar shows up(like the option to download the file)

Checked with previous links that had worked and they no longer work now either.

I am using Dropbox in web browser. Is this a temporary glitch? Anyone else having this problem?

3 Replies

Re: Preview not showing up, therefore unable to download

Dropboxer
Dropboxer
Hi Ulrich, could you try switching browsers to see if this helps? 
 
Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Preview not showing up, therefore unable to download

New member | Level 2

I was using internet explorer 11 on two different computers and was having trouble.

The switch to google chome seems to work. Thanks!

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Re: Preview not showing up, therefore unable to download

Dropboxer
Dropboxer
Glad to hear that it worked. Most likely there was something blocking IE11 from viewing the page correctly, which is why it worked on another browser.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Preview not showing up, therefore unable to download
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