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Problem viewing excel files on mobile iOS 13

Helpful | Level 5

I'm having a problem viewing excel files on my mobile devices (iPhone and iPad) after updating to the latest iOS 13. This is through the Dropbox app and I have more than enough free space on my account. The issue occurs both in my personal and work accounts. 

When I'm viewing an excel file, the scrolling gets stuck, the zoom in/out with my fingers doesn't work, the screen size seems to get cut off. In short, it's very glitchy.

Any help resolving this or making the developers aware of the issue would be much appreciated.  

5 Replies

Re: Problem viewing excel files on mobile iOS 13

Dropboxer

Hi there @GS321

Thanks for reaching out to us about this. 

As a first step, could you let me know how you're trying to preview your Excel files? Is it through the mobile app or the mobile's web browser?

Any screenshots (without personal info) showing the behavior you describe would be very helpful. 

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Problem viewing excel files on mobile iOS 13

Helpful | Level 5

It's through the mobile app directly. This issue never occurred before iOS 13. Screenshots won't help because it's the behavior itself that's the issue, not the visual on the screen (a recording would show it, not a screenshot). If you send me an email, I can share a recording later. Thanks for the help.  

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Re: Problem viewing excel files on mobile iOS 13

Dropboxer

Thanks for getting back to me, @GS321

Hmm. thinking face Could you also ensure that you've got the current and most up to date version of your iOS (13.1.3)? Maybe that will do the trick. 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Problem viewing excel files on mobile iOS 13

Helpful | Level 5
Yes. Running the most current iOS. 13.1.3. I’m fairly certain this is a glitch with the Dropbox iOS app.

In addition (I forgot to mention before), any edits done to Dropbox files (so markup in the files iOS app or in adobe...think underlining a PDF via an integration) now shows up in the app as a big black box whereas it’s still fine on the web version or the desktop. This seems like a big glitch from the mobile side.
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Re: Problem viewing excel files on mobile iOS 13

Dropboxer

Thanks for confirming that, @GS321

I'd also recommend giving a reboot a try.

However, if that doesn't work either, I've sent you a ticket to the email address connected to your Community profile so that we can have a better look into this together. 

Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Problem viewing excel files on mobile iOS 13
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