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Recover an older version of a document

Helpful | Level 5

When I restore a deleted document, I no longer see the option to review all recent versions of the file. Could anyone help me to restore the penultimate version of a file?

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Re: Recover an older version of a document

Dropboxer
Hey @graueri, your file recovery options depend on your plan, as Dropbox keeps snapshots of all changes made to files in your Dropbox within the past 30 days (or longer with Dropbox Business). That said, you should be able to recover older versions of files, restore deleted files, or undo deletion events, so long as they are within this timeframe. 
 
As you mentioned that you your were unable to recover a previous version of your file on your end though, can you check whether it’s outside of the allotted recovery period? 
 
Please keep me updated on your findings in your next message & I’ll do my best to check back with you on this discussion. Thanks again & happy Monday! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Recover an older version of a document

Helpful | Level 5

Thank you @Jane. I cannot choose which version to restore (which I used to be able to do), but I now see that once restored I can use "version history" to recover an older file. Problem solved.

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Re: Recover an older version of a document

Dropboxer
Awesome @graueri, happy to hear that your initial inquiry has been addressed! Unicorn
 
Now that you know where you can find us, please don’t hesitate to get back in touch on the Community again in case you have more questions or you’d like to share your thoughts. Happy Dropboxing & take care until we talk again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Recover an older version of a document

New member | Level 2

I WANT RECOVER FILE

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Re: Recover an older version of a document

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Recover an older version of a document
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