Recovering deleted files after 30days

Vedavathi P. · ‎02-27-2015

Hi,
I am unable to see deleted files. How can I get deleted files after 30days?

Mark · ‎08-22-2017

Depends upon what you did to the Business Account and how long ago. A request to delete an account does exactly that - deletes it and the data with it.

The only way to know for sure though is contact support at www.dropbox.com/support and then track at http://dropbox.zendesk.com. Note that replies will take at least a few days.

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Robert S. · ‎02-27-2015

Unless you have a Dropbox for Business or Pro account with extended version history files are unrecoverable after the thirty day window has closed.

Vedavathi P. · ‎02-27-2015

Thanks Robert, if I purchase Business or Pro now, is there any possibility to recover those lost files? I am able to see those deleted details in events. but not the deleted files in folders.

Robert S. · ‎02-27-2015

Unfortunately not, extended version history doesn't
work retroactively.

Vedavathi P. · ‎02-27-2015

I shared this folder with my boss. He has Business account. He is authorised to edit that folder. So can he has any chance to recover them?

Mark · ‎02-27-2015

Was it shared BEFORE the files were deleted? If so yes, he should be able to recover them.

If not no. They are lost.

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Vedavathi P. · ‎02-27-2015

Oh Wow... Thanks Mark. I shared it when I created that folder. I can get my files back then... Thank you....

poppy b. · ‎06-29-2016

Is there any way to recover files deleted after 30 days without having pro account

Tim M. · ‎06-29-2016

Hey Poppy,

Nope, same answer as above. You will need either a Business or Pro account with extended file history to recover files that have been deleted for more than 30 days.

Rich · ‎06-30-2016

You will need either a Business or Pro account with extended file history to recover files that have been deleted for more than 30 days.

One clarification on the above... You must have already had a Business account or a Pro account with Extended Version History active at the time of deletion and continuously since. Upgrading after the fact will not allow you to get around the 30 day limit.

If you don't already have Extended Version History, then files cannot be recover beyond 30 days.

Recovering deleted files after 30days

Recovering deleted files after 30days

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