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Recovering deleted files after 30days

New member | Level 1

Hi,
I am unable to see deleted files. How can I get deleted files after 30days?

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23 Replies

Re: Recovering deleted files after 30days

Experienced Collaborator | Level 11

Unless you have a Dropbox for Business or Pro account with extended version history files are unrecoverable after the thirty day window has closed.

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Re: Recovering deleted files after 30days

New member | Level 1

Thanks Robert, if I purchase Business or Pro now, is there any possibility to recover those lost files? I am able to see those deleted details in events. but not the deleted files in folders.

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Re: Recovering deleted files after 30days

Experienced Collaborator | Level 11

Unfortunately not, extended version history doesn't
work retroactively.

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Re: Recovering deleted files after 30days

New member | Level 1

I shared this folder with my boss. He has Business account. He is authorised to edit that folder. So can he has any chance to recover them?

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Re: Recovering deleted files after 30days

Super User II

Was it shared BEFORE the files were deleted? If so yes, he should be able to recover them.

If not no. They are lost.


 


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Re: Recovering deleted files after 30days

New member | Level 1

Oh Wow... Thanks Mark. I shared it when I created that folder. I can get my files back then... Thank you....

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Re: Recovering deleted files after 30days

New member | Level 1

Is there any way to recover files deleted after 30 days without having pro account

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Re: Recovering deleted files after 30days

Collaborator | Level 9

Hey Poppy, 

 

Nope, same answer as above. You will need either a Business or Pro account with extended file history to recover files that have been deleted for more than 30 days. 

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Re: Recovering deleted files after 30days

Super User II

You will need either a Business or Pro account with extended file history to recover files that have been deleted for more than 30 days. 

One clarification on the above... You must have already had a Business account or a Pro account with Extended Version History active at the time of deletion and continuously since. Upgrading after the fact will not allow you to get around the 30 day limit.

If you don't already have Extended Version History, then files cannot be recover beyond 30 days.

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Recovering deleted files after 30days
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