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Recovering files from an old version of dropbox

New member | Level 2

I have been using dropbox basic for years and have many business and personal files stored in it. I recently downloaded a newer version of dropbox because a business partner needed to share some files with me. After I downloaded the new version, it appears my old version disappeared. I thought I was given the opportunity to rename the newer version. I'm not sure what happened. I looked at many articles, but wasn't able to solve my problem. Thanks for your help.

1 Reply

Re: Recovering files from an old version of dropbox

Dropboxer
Hey there @kathrynszott
 
I’m not 100% certain I understand what you are referring to here. Did you recently download the desktop app after already having a Dropbox folder on your computer?
 
Can you search your File explorer/Finder and let me know if you are able to locate a second Dropbox folder that may have been automatically renamed? Otherwise, if I have misunderstood, please can you explain your issue in more detail so that I can better understand the issue you are facing. Any screenshots (excluding any personal info) you believe might be relevant is always appreciated.
 
Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Recovering files from an old version of dropbox
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