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Rescue Files; no Answer from Support

Explorer | Level 4

I am very dissapointed by the Dropbox Support. 12 days ago i tried to contact the Support. I worked my way through the very confusing help pages, and followed every insturction to rescue my files, but they didn't work out. So I oppend a ticket, but the only answer that came was an automatic one, that linked me to the help pages where I startet.

Yesterday I opend a new ticket, but the same result :(


Why can someone contact the support anyway?


Does anyone has any idea what I can try?

4 Replies

Re: Rescue Files; no Answer from Support

Super User II
Have you tried following ?

In terms of contacting support, what is your ticket number? And have you checked that its not yet been actioned/responded to at


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Re: Rescue Files; no Answer from Support

Explorer | Level 4

Hello Marc,


yes I have tried these different ways. The files are listed as deleted in "Ereignisse" (log; sorry, I don't know the correct english term Dropbox uses for that), but the files connot be found in the "Gelöschte Dateien" (delete files).


The IDs of my tickets are:




both tickets contain my agreement for the rescue of my files and links to the logs, where the delete files are listed.


I would be very happy and very thankful if you can help me


best regards



Re: Rescue Files; no Answer from Support

Hi there,

Your case has been followed up offline slightly smiling face


Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly! slightly smiling face


Re: Rescue Files; no Answer from Support

Helpful | Level 5
I am also appalled by the poor Support. I put in a ticket for recovery on Monday morning and it is now Friday. I have basically been begging as this is work stuff and am being totally ignored. Ticket # #5455538. I pay $20 a month and am just so very concerned right now about the status of this company if management allows customers to be ignored like this.
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Rescue Files; no Answer from Support
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