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Retrieval of shared files

New member | Level 2

Retrieval of folders under the email : [email removed as per Community Guidelines] to link to my account.

my email address: [email removed]

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Re: Retrieval of shared files

Dropboxer

Hey there @raulcrush, I hope you're well today!

From what you mentioned about retrieving the shared files, were these files deleted from a shared folder perhaps or was the content unshared with your account?

Can you please check your Events page, where you'll be able to restore any deletion events or even see what happened if you're not sure either. 

If you can share any additional info on this so that I can understand the situation better, it would be much appreciated too.

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Retrieval of shared files

New member | Level 2

Hi! Daphne!

Not in the events page and I think the contents was unshared with my account.

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Re: Retrieval of shared files

Dropboxer

Thanks for getting back to me @raulcrush!

Can you just let me know how these files were shared with you? Was it through a shared folder, individually shared files, or through a shared link?

If you don't see anything within your Events page, can you just try doing a quick search in your account for the file name or some keywords?

This way, if the data was moved by mistake you should be able to locate it, and if they were deleted they will show at the bottom of the list with a small bin icon.

Keep me posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Retrieval of shared files
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