We recently were hit by a ransomware virus and all our files (1.200 +) were encrypted on a shared drive of very high value to us.
I reported and asked for a roll back more than 5 days ago but still no solution - I only got one reply four days ago and have not heard anythbing more after that. Anyone have expierience in how long this normally takes?
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Around middle of February I asked for a Rollback of the account back to January 9, 2017.
I had not response and as I was not getting any joy, I upgraded the account and sorted it out myself.
Then on 9 March 2017, my account was rolled back to 9 January 2017. This was a disaster as I lost 2 months worth of documents and work.
This roll back came as a surprise as nobody warned me that it is going to happen.
I requested roll back on the same day to 9 March 2017, on customer care, and as previously experienced - I heard nothing from nobody.
Then on 11 March 2017 I asked for assistance again via online help - and no response.
Can somebody PLEASE help me and roll back the account to 9 March 2017, 9am (GMT+2).
Can somebody PLEASE respond and let me know if this is possible and if so - when it might happen.
This is very urgent and my business is suffering without documents that were deleted in the roll back.
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THE RESPONSE TIME I EXPERIENCED IS 3 WEEKS AND NOT 3 WORKING DAYS!
I AM PAYING CUSTOMER and dropbox "support" has been non-existent and appalling!
This is probably the worst online support I have ever had!
In the meantime, I have sorted my dropbox account - which is till a mess but I am now using it as it - and wish to cancel my request to reinstate the account.
Can somebody confirm that my request is cancelled on your side too?
I was hit with the following email and it corrupted 98% of my entire Dropbox account. Just tried restoring to the date this arrived, but now they are all GONE... Anyone else get this:
RSA-2048 and AES-128
thedRSA anddAES can beafound
To receive youra
of this addressesb
anddwait for initialization.
personal identification ID: 4E12E8687C535445 !!!
Was that for a business account? If so this is not a solution for a business unless you do your own backup, I'm considering switching to Onedrive, as it is cheaper, I bought dropbox because of their ability to rollback, but when I had a user delete the whole share drive I found myself unable to restore, and since the backup solution here takes three week this is hopeless, #5698911. I guess this cloud stuff is dangerous for a business when rollback takes three weeks and no update. Is a business supposed to sit ideal for three weeks and wait?
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