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Selective Sync and Logic X Problem

Explorer | Level 4

I recently used selective sync for a folder that holds all of my Logic X project files. For some reason, dropbox created a (selective sync conflict folder). I had tried to use selective sync because I noticed my file icons were grey as if they were not syncing with dropbox. Now my logic x project files are missing. I enabled show deleted files and saw the majority of my files had been deleted when i enabled selective sync. I restored the files, but some of the project files have zero bytes. All of the logic project files have .logicx at the end of them. I am trying to enable the REWIND feature since i have a pro account but version hostory or events only seems to be active on folders that are shared. PLEASE HELP

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Re: Selective Sync and Logic X Problem

Dropboxer
Hey there @shawnskor,
 
When you have selected a folder to not sync to your desktop but then create a new folder with the same name in the same location on the desktop, then these files will not be able to sync and will show with grey icons. After you chose to the sync the original folder to your desktop, the folder you created on the desktop will be appended with Selective sync conflict”.
 
In regards to the files that show 0B as their size, can you go to one of the files in question via the web, select the file by clicking the checkbox icon to the left and select the “Version history” option from the right of the page. Version history and Events are for all files not just those in shared folders.
 
When you look at the version history of the file, do you see a previous version with a different file size?
 
Let me know what you find - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Selective Sync and Logic X Problem

Explorer | Level 4

Thank you for the quick reply. When I am in dropbox via firefox browser om MAC 10.13.6 The project files which typically have the logic icon have now become file folders with a .logicx prefix. See these pictures. The picture with showing the icons is when I am using logic to open a file, and the other pricture is the folder view when using dropbox via safari.

 

 

IMG_0773.JPGIMG_9394.JPG

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Re: Selective Sync and Logic X Problem

Explorer | Level 4

What I want to do is rewind my entire folder to June 3, 2019 when i started the selective sync.

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Re: Selective Sync and Logic X Problem

Dropboxer
Hey again @shawnskor,
 
Thanks for that extra info there! So from what I understand the .logicx files are package files, and while they appear as a single file on your Mac, they actually contain lots of other files so are represented as a folder on Dropbox due to this. 
 
In this scenario, as the “Selective Sync Conflict” files would have been uploaded to your Dropbox account for the first time when the conflict started, if you rewind the folder to before the conflict then all the uploaded files that you had been working on via the desktop (that hadn’t synced before) would be removed from your account.
 
Would you mind just trying to use/open the files on your desktop to see if there is an issue with the package file? If something is not working as expected then I would suggest putting you in contact with one of our restoration specialists to see what would be the best method to follow.
 
Please let me know how it goes, should you prefer to be put in contact with our restoration team then I can reach out to the email address associated with your Community profile from our Support channel. Otherwise, you can submit a ticket with our team and let me know the reference number (eg. #1234567) so that I can follow up with the info provided here.
 
Let me know - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Selective Sync and Logic X Problem

Explorer | Level 4

Unfortunately, i desperately need the restorarion team. What prompted me to use selective sync was the fact that my desktop files had a grey dot next to them as if they were not syncing.  I would see them on my dropbox mobile app though.

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Re: Selective Sync and Logic X Problem

Explorer | Level 4

I cant open a help request for this because i do not have an event link.

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Re: Selective Sync and Logic X Problem

Explorer | Level 4

Hi. Can you open ticket with restoration team?

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Re: Selective Sync and Logic X Problem

New member | Level 2

Did the actual solution to this get posted anywhere? I'm also having problems with Logic Pro X files and Dropbox. Specifically, I have file that Logic can no longer open since being downloaded from Dropbox.

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Re: Selective Sync and Logic X Problem

Explorer | Level 4
Nope. They went dark
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