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Sharing Dropbox Items

New member | Level 2

Me and my boss are trying to share throughout the same dropbox. I have graphics that need to get to him. I have dropbox basic (2gb) which isnt "full" yet. He has the 2 terabyte version. My graphics will save on my computer's dropbox but alas everytime he trys to access the same folder on his computer, nothing shows. Any help?

1 Reply

Re: Sharing Dropbox Items

Dropboxer

Hey there @CC12  - how are you today?

From what I understand, you and your boss have separate individual accounts and want to share a folder. You are making changes to the folder but your boss isn't seeing them - correct?

If you have verified that these files show up on our website at https://www.dropbox.com, then your boss is most likely facing a syncing issue where their desktop app is not running or syncing changes. 

Could you ask them for the app's exact status to verify if that's the case? 

More information

You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

If you do not see this then can you please let me know what the message being displayed reads?

I wanted to also add, that your Dropbox quota is calculated based on the total contents of your account, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.

If you'd like to share a folder without impacting the recipient's quota, you can share a link to the folder, instead which allows users to view or download a one-way, read-only copy of the folder. You can read about this on our Help Center here:

https://www.dropbox.com/help/files-folders/view-only-access

If you'd like others to upload files to your Dropbox account (or vice versa) without impacting the submitters quota, you can send a file request which enables a requester to have files uploaded to their Dropbox account by other individuals. You can read about this on our Help Center here:

If you want to remove a shared folder from your account without affecting other members, you can remove your access to it as outlined in our Help Center:

https://www.dropbox.com/help/files-folders/unshare-folder

Finally, if you are interested in sharing a quota pool between multiple users, we do have a Dropbox Business subscription. You can read more about Dropbox Business on our website here:  https://www.dropbox.com/business

I hope this information helps and please keep me posted on your findings!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Sharing Dropbox Items
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