Do you have an idea for Dropbox Paper? Share it with us!



Sharing Folders and the people who I shared it with can't see it

New member | Level 2

I shared a folder with 5-6 people and when they click on the link it takes them to the folder, but asks them to download the app. They already have their own dropbox account, but they can't see the folder I'm sharing with them. How do they see the folder? and how do they upload images to the shared folder? 

1 Reply

Re: Sharing Folders and the people who I shared it with can't see it


Hey there @Jpowell12 - sorry to hear about this.

So from what I understand you're trying to share a folder with some people using shared links to give them view rights only and they're getting a prompt to download the app when accessing the mentioned link(s) - is this correct?

If this is not the case, please elaborate on this so I can investigate further. 

Specifically, is this a shared folder or a team folder and did you invite them directly to the folder or shared a link to the folder with them?

Also, can you check a few things for me?

• Do the files appear for the person in their Dropbox account on the website at
• Do the files appear on the Dropbox website for you?
• Does the shared folder have a lock icon on it when you view it online at

Moreover, do they happen to see the said folder on their account's Sharing tab?

For more information on Dropbox folders, you can also see this Help Center article:

I hope this helps to some extent and please keep me posted on your findings. 


Community Moderator @ Dropbox

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Sharing Folders and the people who I shared it with can't see it
1 Reply
Who's talking
Top contributors to this post